General Information
This is the e-shop of our Company Digital Code (DigiCode) LTD which is placed at 181 Archiepiskopou Makariou str, Shop 2, 2311 Lakatamia, Nicosia, Cyprus. Our phone number is +357 7000 2633 and our e-mail is [email protected].
The following text includes several rules which concern every sale and service contract that takes place between our e-shop www.c-tec.com.cy and each customer that logins on it. Every user–guest of our website is considered to agree with our terms and conditions and has to behave according to these terms while he uses the facilities and services of this website. Our company has the right to change its policy of terms whenever this act is necessary.
Our website handles only distance and off premises orders which means that our terms are written according to the European directive which concerns contracts with consumers that we don’t meet face-to-face. In fact, that is also the definition of distance and off-premises orders. Through our e-shop our customer may place an order online provided he/she is a registered member. After his registration, he/she will receive an auto-reply e-mail that will inform him/her that by his new account he/she has the ability to: Review his/her account details, check his/her orders (past, shipped, pending or canceled), check the assigned prices of his/her shopper group, check a product’s warranty and apply for RMA online.
Our company will try hard to keep all the information on our website accurate and valid. However, C-Tec still reserves its right to change website specifications at any time. Pictures, datasheets and external links of the products may differ sometimes as the manufacturers may change the specifications or the versions of its products. C-Tec may also change at any time all product’s availability and price. Prices do not include technical support-installation costs and cost of shipments.
Warranties
Products’ limited warranty applies within our company which means that our company doesn’t cover any shipping cost that concerns the transportation of a faulty product to or from our premises. The product’s warranty period starts from the date of purchase and is valid according to the declarations of the official manufacturer of this product. Manufacturer’s warranty period for each product can be found at the bottom of product’s description tab in a special table.
The warranties of the products cover any defect in material under normal use (for example warranty doesn’t cover physical damage of a product) during the warranty period. During the warranty period, C-Tec, will repair or replace products or parts of them that prove to be defective under proper use and maintenance, at no charge.
C-Tec covers warranty for returning packages which include all the parts of a product and fully completed RMA procedures. Packages that do not comply to the above will be returned to the sender without warning. C-Tec has the right to replace the faulty product with another refurbished.
RMA forms should contain specific, exact and analytic problem description. Our Technical Department will check devices only regarding the declared problem by the customer.
The warranty does not cover any problem that is caused by: conditions, malfunctions, overvoltage or damage not resulting from defects in material or workmanship.
Our company has the right to charge technical inspection fee (that is 15€ including 19% VAT) if a product has been returned to us as defective but after our technical inspection is found that it operates properly or the declared problem description in RMA form was not found.
Withdrawal Right
Every customer, natural person (consumer) has the right to withdraw of its distance order contract within 14 calendar days. The right of withdrawal concerns every customer who can prove that he/she ordered the product for its own use and not for business purpose. If the customer picks up his online order from our premises, does not have withdrawal right.
In order to exercise your right of withdrawal, you must inform us either by mail sending your filled withdraw form at 181 Archiepiskopou Makariou str, Shop 2, 2311 Lakatamia, Nicosia, Cyprus, either by e-mail at [email protected] by sending us there our withdrawal form filled. As date of withdrawal is considered to be the day you notify us (using the above ways) that you exercise the right of withdrawal within the withdrawal period.
If a customer decides to exercise its withdrawal right, C-Tec must return, according to the European directive, all the payments which have been received from, including delivery costs (excluding any additional costs resulting from customer’s first choice for a different (not default) type of delivery, other than the cheaper standard delivery offered by C-Tec), as soon as the withdrawal process is completed successfully. For this refund, C-Tec, will use the same method of payment which the customer used for the original transaction. C-Tec will not proceed to this refund, until the customer returns the product(s) to its premises and only if the product status is proper. The customer should cover all direct shipment costs of the products’ return.
If a customer returns used products, by exercising its right to withdraw, C-Tec is entitled to charge him/her for any diminished value of these products. Thus, the customer doesn’t get a full refund. Moreover, C-Tec will charge the customer with restorage cost which is 10% of the final value of the product(s) on the day of initial invoicing while minimum restorage fee is 8€.